A New Beginning

CHAPTER 12: Your Patient Experience

Your Patient Experience Thank you again for allowing us to care for you and your baby during this special time! 5 to 7 days after you are discharged, you may receive a patient experience survey on behalf of Northside Hospital from Press Ganey. WE VALUE YOUR INSIGHT AND COMMENTS Please share any feedback you have regarding your experience with Family Centered Care to any member of our leadership team. We would appreciate you taking a few minutes of your time to complete the survey and let us know if we met your expectations. This feedback helps us to maintain our high standards of care. THANK YOU! We are grateful for the opportunity to allow Northside Hospital to share one of the most important times for you and your family. It was our pleasure to assist you and your family in welcoming your new baby and to prepare you for your return home. Your journey is just beginning. It will be filled with excitement, joy, and occasional nervousness. We hope you feel confident in the knowledge and skills you learned during your stay. We look forward to caring for you again. We are committed to being your center of excellence for quality healthcare for you and your family. Northside Hospital is here for you and your family’s healthcare needs as you and your family’s journey continues.

Congratulations to you and your family!

Chapter 12: Your Experience 151 Chapter 12: Your Patient Experience 151