Northside Hospital - Special Beginnings

COMMUNICATION ABOUT YOUR BABY’S CARE

The doctor or nurse practitioner will call you daily after they have examined your baby. The nurses will update you at the bedside or by telephone. Together you can discuss your parenting focus for the day. Your baby’s health care team will answer questions and give you information to be able to make informed decisions for your baby. THINGS YOU SHOULD KNOW • When you receive a call from the SCN, Northside Hospital’s general telephone number may appear in your caller ID. • If you screen your calls and see this number, PLEASE answer! • You may reach the hospital operator if you use redial to call back. • Working together we can stay informed and help your baby. Thank you for your help in promoting communication, and maintaining your privacy and confidentiality. HOW CAN YOU HELP? • Provide the BEST telephone number for the SCN staff to call. It should be a number that nurses and physicians can use to contact you every day. The nurse will write this number on the baby’s information sheet. • Give us permission to leave a message on your voicemail if you are not available to take the call. • Create a greeting on your voicemail to include your name and number, “Hello, you have reached ________________, at ________________, please leave a message”. To maintain confidentiality, we want to be certain that we are leaving a message at the correct number. • Clear your voicemail inbox regularly so that there is space to leave a detailed message if you do not answer. • We ask that you refrain from calling us between 6:45-8:00 in the morning AND 6:45-8:00 in the evening. During these times, the nurses are exchanging important information about the babies in their care. • When you call the SCN please tell us your unique access code to verify your identity.

Special Beginnings in the Special Care Nurseries

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